Privacy Policy

Last updated: February 6, 2026
Website: www.venusphysio.co.za
Service Provider: Venus Chilowa Physiotherapist

1. Introduction

Thank you for choosing Venus Chilowa Physiotherapist (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or interact with our website and mobile physiotherapy services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Contact Information

Full name
Email address
Phone number
Physical address (for service delivery)

2.2 Health & Service Information

Medical history and details relevant to assessment and treatment
Notes from sessions
Preferences related to treatments

2.3 Website & Technical Information

IP address
Device type
Browser type
Pages visited
Time spent on pages
Form submission data

3. How We Collect Information

We collect information:

When you submit forms on our website (e.g., contact, booking, inquiry)
When you communicate with us via email, phone, or messaging
When you book or receive services
Through automated technologies (e.g., analytics tools) when you visit our site

4. How We Use Your Information

We use your information to:

Respond to your questions, appointment requests, and enquiries
Provide physiotherapy services and personalised treatment plans
Manage bookings and follow-ups
Communicate with you about updates, changes, or news
Improve our services and website experience
Comply with legal and regulatory requirements

5. Legal Basis for Processing

We only collect and process personal information when:

It’s necessary for providing services at your request
You have given consent
It’s required to comply with legal obligations
It’s for legitimate business interests (e.g. improving services)

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Healthcare professionals or partners (only when required for care coordination and with your consent)
Service providers (e.g., IT hosting, payment processors) under confidentiality agreements
Law enforcement or regulators if required by law

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality
Track usage patterns
Analyse performance

You can adjust your browser settings to refuse cookies, though this may affect site functionality.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

However, no transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted through our website.

9. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Fulfil legal obligations
Defend our rights

If you would like us to delete your data sooner, contact us (see Section 11).

10. Your Rights

You have the right to:

Access your personal information
Correct or update your information
Request deletion of your information
Withdraw consent at any time
Lodge a complaint with a supervisory authority (e.g., Information Regulator – South Africa under POPIA)

To exercise any of these rights, please contact us (see below).

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Venus Chilowa Physiotherapist
Email: venuschilowaphysio@gmail.com
Phone: +27 785 876 025
Address: Randburg (30km Radius)

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Continued use of the website and services after changes means you accept the updated policy.